Help/Support

The Chesapeake Isle email is setup so that all emails are stored on the server. This allows you to check new and old email from any computer. Click on one of the help topics below for more information.

Request an account

Send an email to web@chesapeakeisle.org with your information.

Log in

Change Password

  • Log into webmail using previous instructions
  • On the left side, click on My Account and then Password
  • Enter your new password

Search CICA Directory

  • Log into webmail using previous instructions
  • Click on Organizing
  • Click on Address Book
  • Enter the search information, select CICA Address Book from the dropdown, and click Search
  • You can configure it so CICA address book is the default; go to Options->Searching Options->Default directory)

Export CICA Directory to Excel

  • Log into webmail using previous instructions
  • Click on Organizing
  • Click on Address Book
  • Click on Import/Export at the top
  • In the Export Address Book section at the bottom, select "Comma separated values" in the first dropdown and "CICA Address Book" in the second one.
  • Click Export button
  • Depending on how your browser is configured, you will either be prompted to open with an application or to save to disk...
    • If you can open with an application then select Excel and click OK.
    • If you have to save it to disk then save it and remember where you saved it. Open up Excel, click Open File, change the "Files of Type" option at the bottom to "Text Files", find your file, and click OK.
  • You still have to format the spreadsheet to make it pretty.

Configure Outlook

  • Open Outlook
  • Go to Tools->Email Accounts
  • Select Add new account and click next
  • Select IMAP and click next
  • Enter the following information (screenshot)
    • Your Name: First and last names (ex: John Doe)
    • Email Address: Your email address (ex: johndoe@chesapeakeisle.org)
    • Incoming mailer server: mail.chesapeakeisle.org
    • Outgoing mailer server: smtp.chesapeakeisle.org
    • User Name: Your user name (ex: jdoe)
    • Password: Your password
  • Check the “Remember password” box
  • Click on More Settings
  • Enter a descriptive name for the mail account (ex: John Does - Ches Isle, screenshot)
  • Click on Outgoing Server tab
  • Uncheck the “My outgoing server (SMTP) requires authentication” box (screenshot)
  • Click on Advanced tab
  • Change the Incoming server setting to 993. Below that, select "SSL" from the dropdown. Change the Outgoing server (SMTP) to 25. Below that, select "None" from the dropdown. Click OK. (screenshot)
  • Click Next
  • You should be ready to go. If you get any messages about an invalid certificate then just click OK. We'll fix that in the future. If you have any issues then send a mail to web@chesapeakeisle.org.

Change Outlook Configuration (as of 5/27/09)

  • Open Outlook
  • Go to Tools->Email Accounts
  • Select View or change existing email accounts, and click next
  • Select your account and click Change button
  • Click on Outgoing Server tab
  • Uncheck the “My outgoing server (SMTP) requires authentication” box (screenshot)
  • Click on More Settings button
  • Click on Advanced tab
  • Change the Incoming server setting to 993. Below that, select "SSL" from the dropdown. Change the Outgoing server (SMTP) to 25. Below that, select "None" from the dropdown. Click OK. (screenshot)
  • Click Next
  • You should be ready to go. If you get any messages about an invalid certificate then just click OK. We'll fix that in the future. If you have any issues then send a mail to web@chesapeakeisle.org.

Configure Thunderbird

I really recommend using Thunderbird over Outlook. This is a personal choice but it seems much more stable than Outlook. It's by the same people who make the Firefox browser. Best of all, it's free. You can download it at http://www.mozillamessaging.com/en-US/thunderbird/. You can probably configure it yourself using the Outlook instructions above. I'll try to put more information here in the future.